Frequently Asked Questions
Instant answers about courses, access, payments, certification, and support.
⌄How do I access my course after purchase?
After checkout, you will receive an email with a secure access link. Use that link to set your password and log in to your dashboard.
⌄What is your refund policy?
We offer a 14‑day money‑back guarantee. If the course isn’t a fit, reply to your receipt email or contact support with your order ID for a full refund.
⌄Do I get a certificate after completion?
Yes. Complete all mandatory modules and the final quiz with 80%+ to automatically unlock a personalized, verifiable certificate PDF in your dashboard.
⌄Which payment methods are supported?
We accept major credit/debit cards, Apple Pay, Google Pay, and popular local wallets where available. All transactions are secured with 3D‑Secure where supported.
⌄Do you offer team or bulk licenses?
Yes, we provide volume pricing for teams and companies. Choose the “Teams” option during checkout or contact support for custom onboarding and invoicing.
⌄Is access lifetime and do you add new lessons?
Yes—your access is lifetime for the purchased course version. We ship periodic updates and bonus lessons that appear automatically in your dashboard.
⌄How fast is your support?
Our average first response time is under 20 minutes during business hours. Complex questions may take longer, but we’ll always keep you updated.
⌄Can I watch offline or change playback speed?
You can adjust playback speed and enable captions in the player. Select content is available for offline viewing in our mobile app.
⌄How do you protect my data?
We comply with GDPR and apply encryption in transit and at rest. Access to customer data is strictly limited and audited.
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